BirdEye

JANUARY 11, 2023

This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. Businesses use it to reach potential customers, engage with their followers, promote their products and services, and even manage their customer service questions. Who regulates social media?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The main goals of the MiFID II are: Customer protection. Increased financial product governance. Firms must take “all sufficient steps” to ensure that transactions are executed in the best interest of customers. Barclays’ fines totaled £2.45

Financial 46

Financial Government Banking Policies 46

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the same.

Financial 51

Financial Contact Center Call Recording Communication 51