Beyond Philosophy

FEBRUARY 3, 2015

This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. Dobrev asserts that most consumers say they want more choices, but they really want just enough choices. What about Call to Action in the Retail Experience?

CEM 60

CEM Retail Consulting Conference 60

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. Consumer Expectations. Immediacy is also in demand, with 64% of consumers expecting companies to interact with them without delay. Immediate Personalized Experiences.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Responsetek

MAY 4, 2018

Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with? He argues that eliminating consumer choice can greatly reduce anxiety for shoppers.

CEM 40

CEM Consumers Brands Automotive 40

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

JANUARY 11, 2023

An effective way to convert social media followers into customers is to create valuable content and engaging experiences that convince followers to purchase your product or service. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. Watch our free demo today.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98