Beyond Philosophy
SEPTEMBER 11, 2014
According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ” How employee engagement affects their rank: A recent article on BusinessInsider.com points out that Amazon’s cloud computing business earned $3.8
Beyond Philosophy
SEPTEMBER 11, 2014
According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ”. The idea came from an employee that had been with the company for a year. In my experience, banks don’t ever put the customer first.
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Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.
Beyond Philosophy
MAY 31, 2016
Today, there’s a lot of discussion among corporate strategists, and even senior HR folks, about “putting employees first”. Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.
Think Customers
JULY 2, 2019
The Net Promoter Score had yet to be developed (it was introduced in 2003). And Customer Contact Week was known as Call Center Week. A lot has changed since companies were “just beginning to talk about something called digital technology” said Mario Matulich, executive director of Customer Management Practice , in a kick-off address.
Smith+co CX
NOVEMBER 30, 2020
The company that he made famous, Zappos, became a household name for delivering a branded customer experience whilst at the same time delivering a branded employee experience. But in 2003, after about four years of being in the business, we asked ourselves, ‘what do we want to be when we grow up?
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