Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. 1) Take a True Omnichannel Approach to Modernize Customer Service. This emphasizes why modernizing customer engagement is so important.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

Gainsight

AUGUST 31, 2020

In 1996, Amy started her own business that was later acquired by Autodesk in 2003. That proved to Amy that she was a multi-dimensional leader. Another effect of leaning into agility, Amy found the ability to have more frequent customer engagements and releases.”That .” Resilience Equals Love of Challenges.

Leadership 52

Leadership Resources Multi-Channel Software 52

Comm100

MAY 11, 2020

Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’!

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Comm100

MAY 11, 2020

Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’!

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. SurveySensum.

NPS 10

NPS Software Net Promoter Score Multi-Channel 10

BirdEye

JANUARY 11, 2023

This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer. What are the benefits of social media for multi-location businesses? This will lead to more meaningful connections between the business and the customer.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Kustomer

FEBRUARY 25, 2020

In this blog post, we share three ideas and concepts that will help you modernize customer experience and transform your CX organization from a cost center into a profit center. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience. So what does a true customer-centric omnichannel approach look like in 2020?

Customer Experience 59

Customer Experience Omni-Channel Customer Centricity Multi-Channel 59