Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Chat support also enables companies to automate services and provide a more guided user experience.

Company 52

Company Social Media How To Chatbots 52

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. People interact with each other on social media, so it stands to reason that this will expand to business relationships, too. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

JULY 13, 2020

In addition to more tickets, dissatisfied customers may even share their frustrations with friends, or air their grievances over social media. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Reach out to us today to schedule a free consultation.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52