Remove 2002 Remove Net Promoter Score Remove Social Media Remove User Experience
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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

article thumbnail

3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.