2002 Return on Investment Social Media User Experience 
GlowTouch
OCTOBER 16, 2020
As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Chat support also enables companies to automate services and provide a more guided user experience.
GlowTouch
DECEMBER 10, 2020
This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. People interact with each other on social media, so it stands to reason that this will expand to business relationships, too.
GlowTouch
JULY 13, 2020
In addition to more tickets, dissatisfied customers may even share their frustrations with friends, or air their grievances over social media. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.
Expert insights. Personalized for you.
52 
Let's personalize your content