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How to Select the Right Customer Support Channels for Your Company

GlowTouch

Chat support also enables companies to automate services and provide a more guided user experience. At GlowTouch, we’ve been providing customer service solutions for nearly 20 years, maximizing the user experience for business worldwide. There are also some drawbacks. About GlowTouch.

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Customer Service Trends for 2021

GlowTouch

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

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5 Keys to Solving the Root Causes of Support Tickets

GlowTouch

Think of it this way: if your support team is flooded with technical support requests from older people, day in and day out, then you should analyze common problems that older users experience and prioritize the reduction of those issues, instead of challenges that younger users may face.