Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

MARCH 16, 2015

I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. Customer Experience is a way of life, a cultural change, and a commitment needed from the heart as well as the head. It is not a slogan. I see dangers on the horizon we should all try to avoid.

CEM 60

CEM CRM Conference Employee Engagement 60

SurveySparrow

OCTOBER 19, 2020

It hosts different types of templates, including customer satisfaction, customer loyalty, event surveys, market research, opinion polls, concept testing, employee engagement, etc. . Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. SAP bought Qualtrics for $8 billion in 2018.

Comparison 59

Comparison Omni-Channel Survey Software 59

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions. Source: Forrester .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

SurveySparrow

NOVEMBER 6, 2020

It has a variety of templates such as event surveys, market research, opinion polls, concept testing, customer satisfaction, employee engagement, etc. Qualtrics: Started in 2002, it is one of the oldest online survey tools in the market. SurveyMonkey was introduced in 1999, and it has more than 60 million users worldwide, today.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45

SurveySparrow

APRIL 22, 2021

Qualtrics first started in 2002 as a tool exclusive for researchers but soon expanded its features for enterprise use. It was also the first experience management platform to measure employee experience with key metrics. The surveys range from 360-degree feedback, A/B Testing, Employee Engagement Surveys, NPS, etc.

Survey 52

Survey Brands Software Feedback 52