GlowTouch

AUGUST 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Fewer Phone Calls.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. They’re treating ‘the experience’ as a chance to add value.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Demand for Chat is Growing.

ROI 73

ROI Company Multi-Channel Return on Investment 73