GlowTouch

APRIL 16, 2021

Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. It is a crucial step in establishing a long-term relationship with customers who will need your help to get the greatest value from the software they purchased. Customer Support Helps Cross-Sell and Upsell.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

Paying attention to the entire experience is a pro-active means of connecting the various touchpoints between employee and consumer, with the goal of creating memorable moments. In the BPO environment, CSAT (customer satisfaction) scores are a rolling scorecard of an organization’s ability to deliver on the brand promise. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Sounds too good to be true?

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Sounds too good to be true?

Retail 52

Retail Strategy Customer Experience Sports 52

Smith+co CX

JANUARY 30, 2018

It went on to say that 'Customers’ expectations will outpace companies’ ability to evolve or invent experiences, and the deferred transformation in 2017 means that companies can’t adjust fast enough or well enough.'.

Leadership 28

Leadership Culture Airlines Brands 28

GetFeedback

JANUARY 6, 2020

Winning CX initiatives–those achieving tangible benefits or a competitive edge–tend to include more stages (also known as touchpoints) in journey maps. customer feedback data), involving customers, and defining customer outcomes. . Personas help unlock customer insight. B2B journey mapping is more complex.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195