C3Centricity

APRIL 17, 2018

He spoke about the differences between customer focus and customer centricity and the often times confusion between the two terms. That is why I tend to speak about customer first rather than customer centricity these days. What a Customer First Strategy is not. Data #Customer #CEX Click To Tweet.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Leadership 13

Leadership Innovation Customer Success Technology 13

Answer Dash

OCTOBER 15, 2018

In addition to tried-and-true foundational practices, our group of professionals shared their insights into new ways of approaching demand generation, improving content marketing, and leveraging early forms of machine learning and AI — all within the framework of a vastly expanded appreciation of the central role of the customer experience.

B2B 76

B2B Marketing Customer Experience Touchpoint 76

Beyond Philosophy

NOVEMBER 19, 2020

Often, Pine would have clients acknowledge that their philosophy was innovative but then ask who else had tried it. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 133

Customer Experience ROI Conference Engagement 133