GlowTouch

SEPTEMBER 22, 2020

It is something we are attuned to daily as a BPO handling customer service for companies in a wide array of industries. Our role is to be ambassadors of the brands who entrust us with customer care, essentially to provide the level of responsiveness and effectiveness that reinforces the consumer’s original buying decision.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

OCTOBER 16, 2020

The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so. Customer care is a competitive advantage. How you treat your clients determines if they stay or if they go to your competitors.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

APRIL 16, 2021

Today, customers are more savvy – and more demanding – than ever, expecting to be treated as individual human beings with unique needs, not as statistics or numbers. If your business is not providing high-quality, high-touch customer care, then you will lose customers.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 2, 2020

The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52