2002 Contact Center Customer Care Marketing 
GlowTouch
APRIL 28, 2022
The center will accommodate at least 500 agents plus support staff, creating opportunities in the regional labor market. The center also houses several conference rooms, smaller meeting rooms, and training classrooms and integrates state-of-the-art technology and Contact-Center-as-a-Service (CCaaS) applications.
GlowTouch
JULY 27, 2021
The Matrix allows unbiased and fact-based validation of CXM leaders’ market position and differentiation in customer experience, including the evaluation of their strategic positioning, market presence, growth dynamics, investment readiness, and adoption trends for technologies and related services.
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GlowTouch
OCTOBER 16, 2020
The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so. Customer care is a competitive advantage. Proactive service creates cost-effective and effortless marketing opportunities.
GlowTouch
APRIL 16, 2021
Today, customers are more savvy – and more demanding – than ever, expecting to be treated as individual human beings with unique needs, not as statistics or numbers. If your business is not providing high-quality, high-touch customer care, then you will lose customers. This has the potential to be a very long list.
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