GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. Of course, there are advantages to both paths.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

OCTOBER 16, 2020

Customer care is a competitive advantage. Emotional intelligence is necessary since it helps in relationship management. Support agents should be able to evaluate and manage their emotions and those of customers. How you treat your clients determines if they stay or if they go to your competitors.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

DECEMBER 4, 2020

Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product. How Much Management Attention Will You Give My Business? Ideally, you want a dedicated account manager to handle your business.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

OCTOBER 15, 2020

An Edge Over the Competition. There is also a second competitive advantage found in impact sourcing – workforce productivity. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. It’s a dollars and cents (sense?)

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

JUNE 18, 2020

In many cases, business organizations have managed to bridge any such gap through effective training/onboarding programs. By investing in employees with great potential upfront, companies are in position to reap the rewards of their conscientious efforts for many years to come. Isn’t that any manager’s dream?

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. I’ve written return on investment models for the value of human capital. from the Stanford Graduate School of Business. Prior to her C.E.O.

Culture 40

Culture Company Competitive Advantage Conference 40