Daniel Group

DECEMBER 19, 2019

The first is Medium’s “ 6 Strategies to Increase Customer Loyalty and Retention.” ” According to this article, “Not focusing on customer retention and loyalty is leaving money on the table, considering that acquiring a new customer can be up to 5 times more expensive than reconverting a returning customer.”

Strategy 52

Strategy B2B Loyalty Social Media 52

Daniel Group

DECEMBER 19, 2019

The first is Medium’s “ 6 Strategies to Increase Customer Loyalty and Retention.” ” According to this article, “Not focusing on customer retention and loyalty is leaving money on the table, considering that acquiring a new customer can be up to 5 times more expensive than reconverting a returning customer.”

Strategy 52

Strategy B2B Loyalty Social Media 52

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Michelli Experience

DECEMBER 30, 2015

I have long stopped doing “New Year’s resolutions” since I’ve repeatedly lost and gained back the same 10 pounds I have been resolving to lose since 2001. It is easy to get swept into “media-fueled” rants or to get disheartened by pithy, anonymous jabs hurled on social media posts.

Social Media 100

Social Media Government System Consumers 100

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team.

Feedback 62

Feedback Customer Experience ROI Industry 62

Grade.us

MARCH 20, 2018

Inter-departmental loyalties encourages disloyalty to the enterprise. Customer service punishes the sales team for mistreating employees. Social media team: Does this team respond to informal reviews on social media (e.g. If social media is part of marketing, who do they report to for social media support.

Management 38

Management Social Media Communication Report 38