Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Kustomer

JULY 8, 2021

Darryl recognizes that as a leader in the contact center world, it can be difficult to fully buy into the idea of AI services when some existing processes are alright as is. Many leaders question why they should even buy into AI when innovation is already happening within their contact centers. TRANSCRIPT.

Contact Center 98

Contact Center Self Service Examples Consumers 98

Eptica

MARCH 31, 2016

Since 2001 Eptica has evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to emails, Twitter, Facebook and web chat. Self-service is an attractive channel to both the public and businesses.

Self Service 48

Self Service Customer Service Entertainment Fashion 48

Kustomer

APRIL 16, 2020

Twenty years, CRM, contact center veteran. A lot of people don’t actually know this about me, but I started my journey, or my career in the contact center. So I did that, but then found myself actually implementing contact center technology. It was probably just around the.com, so 2000, 2001.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52