Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Magellan Solutions

MAY 21, 2019

For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. It has maintained its crown as the number one country that offers great call center services for various businesses across the world. Data Analytics. What is call center support? Cybersecurity.

Industry 45

Industry Call Center Culture Analytics 45

TechSee

JANUARY 25, 2023

[link] [link] Ron Kruse, VP of Service Operations Ron has over 20 years of experience building, transforming, and leading operations teams within the energy, sustainability, and industrial supply sectors. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Management 41

Management Automotive Leadership Effort Score 41

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.

Feedback 62

Feedback Customer Experience ROI Industry 62

TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116