Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center Industry Contact Center Government 75

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. 4 Ways AI Can Improve the Customer Service Agent Experience by Puneet Mehta.

Customer Service 72

Customer Service Tips Fashion Call Center 72

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Magellan Solutions

MAY 21, 2019

For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. It has maintained its crown as the number one country that offers great call center services for various businesses across the world. What is call center support? billion) in revenue.

Industry 45

Industry Call Center Culture Analytics 45

TechSee

JANUARY 25, 2023

link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations.

Management 41

Management Automotive Leadership Effort Score 41

Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. In fact, it opened its Financial Center East in New Delhi in 1994. This company entrusts its customer service to some companies in India and the Philippines.

Company 64

Company e-support Call Center Government 64

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.

Feedback 62

Feedback Customer Experience ROI Industry 62