Experience Matters

APRIL 3, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to TriCare for earning the top customer experience score in the health plan industry. See our FAQs about the Temkin Experience Ratings. BCBS of New Read More.

Industry 230

Industry Effort Score Consumers Survey 230

Experience Matters

APRIL 5, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to Georgia Power and Florida Power & Light for earning the top customer experience score in the utilities industry. Each earned a score of 75% and placed in 65th overall Read More.

Industry 206

Industry Effort Score Consumers Survey 206

Experience Matters

APRIL 6, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to Whirlpool for earning the top customer experience score across TV & appliance makers. See our FAQs about the Temkin Experience Ratings. You can download the free report or purchase the dataset.

Industry 226

Industry Effort Score Consumers Survey 226

Experience Matters

APRIL 2, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to Holiday Inn Express and Marriott for earning the highest customer experience scores in the hotel industry. Each earned a score of 78% and came in 34th place overall Read More.

Hotels 168

Hotels Industry Effort Score Hospitality 168

Experience Matters

APRIL 5, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to Wegmans for earning the best customer experience score in the supermarket industry. This year, supermarkets earned some of the highest scores in the entire Ratings.

Industry 120

Industry Effort Score Consumers Survey 120

Experience Matters

APRIL 3, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to USAA for earning the top customer experience score in the insurance industry. See our FAQs about the Temkin Experience Ratings. USAA has lead the Read More.

Insurance 133

Insurance Industry Effort Score Consumers 133

Experience Matters

APRIL 4, 2018

TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. Congratulations to Citizens Bank and credit unions for earning the best customer experience scores in the banking industry. Each earned a score of 83% and came in 2nd place overall out of 318 Read More.

Banking 120

Banking Industry Effort Score Consumers 120