webinars four-essentials-for-developing-a-transformative-self-service-strategy Resources Related Topics 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.
Lithium
MAY 7, 2024
Based on the growing pressure on brands to use their time and budget more effectively — in other words, to do more with less — it’s likely you face the challenge of pinpointing where to focus your resources to avoid diminishing returns. Care Service Fresh Features - Episode 4 Welcome to our latest Khoros Service product release.
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Comm100
FEBRUARY 10, 2022
What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? Fact: 44% of customers are more likely to become repeat customers if they receive a personalized experience.
West Monroe
SEPTEMBER 14, 2022
The healthcare industry provides a stark reminder of both sides of that transformation, where monolithic operating models and outdated tools and systems persist alongside some of the latest technologies and most nimble practices. But investment requires more than tech improvements and spending.
Help Scout
FEBRUARY 11, 2019
At my favorite college haunt, Summit Coffee , for example, I chatted with the barista almost every day for four years. It was one of the best customer service relationships of my life. A strong customer relationship management strategy underpins sustainable growth. That couldn’t be further from the truth.
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