Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Team Management. Churn and Risk Management. Customer Experience.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Beyond Philosophy

AUGUST 12, 2020

We discussed the problems with journey mapping in a recent podcast. Then, you get into your car and drive to your preferred location to use the drive-thru window (because, at the time of publication, many states do not have dining rooms open). Traditional journey mapping is what a customer is doing, but is missing a few things.

Customer Journeys 187

Customer Journeys Hotels Net Promoter Score Exercises 187

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132