InMoment XI

APRIL 5, 2022

What is the future for employee and customer experience trends in banks, wealth advisory firms, and credit unions? InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. For Customers: Most banking customers responded with “tap-&-go or digital wallet” (Apple or Samsung).

Banking 295

Banking Trends Customer Experience Self Service 295

NobelBiz

JULY 8, 2020

In part one, we had an introduction – we talked about how things are looking for the global economic world, both from the perspective of our industry – contact centers, and the larger view of the consumer. A June 2020 forecast by Global Economic Prospects, cited by the World Bank, shows a 5.2% contraction in global GDP in 2020.

Contact Center 52

Contact Center How To Multi-Channel Government 52

2020 Research

OCTOBER 18, 2022

Isaac Rogers: “There are a lot of people leading insight practices, or members of management at research agencies, that have experienced nothing but a positive economic outlook for the last 10-12 years […] but change is on the economic horizon, and a lot of people have never been through this.”. Isaac continues: . Why is this?

Trends 52

Trends Social Media Consumers Groups 52

C Space

JUNE 17, 2020

Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. A report by Accenture published on Wednesday predicted that cash usage would fall by an average of 30 per cent across Europe this year.

Brands 52

Brands Sports Airlines Government 52

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bruce authored many of Forrester’s most popular research reports. Before starting his firm, Thompson worked in the IT industry for fifteen years. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bruce authored many of Forrester’s most popular research reports. Before starting his firm, Thompson worked in the IT industry for fifteen years. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130