Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. Consumers love Starbucks – even more since the company implemented its rewards program.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

delighted

OCTOBER 22, 2019

The value of a strong Net Promoter Score (NPS) is that it can indicate if your business is delivering on the promises that it’s making to customers. Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors. What is NPS? How is it measured?

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

SurveySensum

JULY 11, 2023

A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints. One good strategy to boost customer loyalty is – the REWARDS program. And one such company is IKEA. How do they do it?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

delighted

NOVEMBER 20, 2020

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. Components of retail customer experience and measuring sentiment across all channels. Brick and mortar, or digital? For 2021 and beyond, the answer is both.

Retail 69

Retail Customer Experience Omni-Channel Effort Score 69

SurveySparrow

SEPTEMBER 25, 2020

Net Promoter Score: NPS asks a single question that is easy to understand and even easier to answer. Loyalty programs provide that much needed push. . Use the help of a rewards program tool that makes all of this integration possible. The respondents are divided into three categories.

Sales 59

Sales Survey How To Omni-Channel 59

delighted

NOVEMBER 5, 2019

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. Components of retail customer experience and measuring sentiment across all channels. Technology: tablets, computers, gadgets. Brick and mortar, or digital?

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

delighted

DECEMBER 10, 2019

In that case, showing the opportunity for financial return with 3rd-party statistics like the ones below can help stakeholders see the potential of a CX program: Retail customers who are promoters spend 3.5-4x Rewards programs with strong NPS incite customers to spend 2.2x

ROI 40

ROI Measurement Customer Experience Effort Score 40