How Customer Loyalty Can Drive B2B SaaS Business Growth
Totango
JULY 1, 2022
One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. Use KPIs like Net Promoter Score to establish goals for your loyalty program.
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