Virtual call centers: Tips and tricks for agents working from home
Knowmax
SEPTEMBER 27, 2020
Virtual call centers: Tips and tricks for agents working from home.
52 
What is call center technology?
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
What is the call center experience?
ViiBE Blog
APRIL 8, 2021
Knowledge management. Knowledge management is key to keeping your call center agents up to date on the latest procedures and guidelines. By integrating a centralized knowledge base such as ViiBE’s knowledge management solution , you can redistribute know-how throughout your organization.
How to improve customer service with live video support?
ViiBE Blog
APRIL 30, 2021
Live video support is an excellent tool for customer service that builds upon existing systems. ViiBE’s knowledge management tool allows you to access past interactions, which it organizes under individual tickets for each issue. Multiple calls from one single customer are organized under one ticket. ViiBE live video support.
What is the value of customer self-service?
ViiBE Blog
JUNE 1, 2021
Customer self-service is a customer-facing system that allows them to find answers on their own. Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own. ViiBE’s web app includes an integrated ticketing system and a (non-customer facing) knowledge base.
The best contact center software for your needs
ViiBE Blog
AUGUST 11, 2021
Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. These usually include a phone system , chat, email , and video calls. Like a call center, a contact center may use interactive voice response for the opening menu. Co-browsing.
Remote Work: The Art of Keeping your Agents Engaged and Performing
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode.
Let's personalize your content