Insurance Self Service Technology Virtual Agent 
Uniphore
JANUARY 21, 2022
According to the Kaiser Family Foundation (KFF), 52 percent of members found it too complicated to complete an insurance application on their own. Conversational AI and automation can solve many self-service woes. Here too, technology can alleviate process complexity and user frustration.
CSM Magazine
MARCH 18, 2021
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier. Not only in marketing and sales, but also in service. Glock: As customers, there are four hurdles that customer service has to overcome.
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Magellan Solutions
JULY 29, 2021
Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Artificial Intelligence, a threat to Filipino telemarketers ?
Pointillist
SEPTEMBER 28, 2021
Advances in digital technology have reshaped customer expectations for exceptional experiences. Today, customers have—and demand—choices when it comes to engaging with service and care centers. This technology can help agents understand why customers have reached out. Why do they leak into agent-assisted channels?
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TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.
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