OpinionLab
MARCH 12, 2015
When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. The problem is: if you think VOC as merely a provider of customer opinions, you are missing the real value of the technology. Customer Experience Management. Immediate Action.
ClearAction
APRIL 18, 2020
Customer cycle time delays for payments and purchase decisions reduces productivity of your accounts receivable and sales teams, among others. Customers’ share of budget reductions and churn require costly incentives , loyalty programs, and customer success investments to maintain market share.
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Second to None
MARCH 22, 2019
Whereas Gen Zers’ loyalty to brands has dropped compared to Millennials with only 30 percent favoring loyalty programs (compared to 45 percent for Millennials), their trust in influencers has grown tremendously. [5] 5] Influencer Marketing has quickly become the most effective tactic to reach the younger demographic.
Second to None
SEPTEMBER 13, 2018
1] Amazon provides its customers with unprecedented convenience, product selection, all matched with above-average customer service and a beloved Prime loyalty program. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.
Second to None
MARCH 22, 2019
Whereas Gen Zers’ loyalty to brands has dropped compared to Millennials with only 30 percent favoring loyalty programs (compared to 45 percent for Millennials), their trust in influencers has grown tremendously. [5] 5] Influencer Marketing has quickly become the most effective tactic to reach the younger demographic.
SurveySensum
JULY 6, 2023
To understand it better, think about yourself as a manager of a tech store, and by creating buyer personas you identified your ideal customers are young professionals seeking innovative gadgets that simplify their lives. But are you aware of one powerful weapon in your arsenal to boost customer satisfaction?
SurveySensum
JULY 6, 2023
To understand it better, think about yourself as a manager of a tech store, and by creating buyer personas you identified your ideal customers are young professionals seeking innovative gadgets that simplify their lives. But are you aware of one powerful weapon in your arsenal to boost customer satisfaction?
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