Michelli Experience

NOVEMBER 14, 2017

I am delighted to have known Ed for years and am honored (beyond words) that he listed me as a member of his trusted personal board of directors in a recent article for Hotels Magazine. This week Ed Mady is being recognized as Hotelier of the World by Hotels Magazine at an awards ceremony at The Lotte New York Palace.

Brands 113

Brands Hotels Leadership Guest Experience 113

ShepHyken

FEBRUARY 25, 2019

Every interaction is a chance for your employees to communicate the experience that your brand provides. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . Fast Casual) A restaurant’s strongest competitive differentiator is the experience they offer their guests.

Customer Service 87

Customer Service Guest Experience B2B B2C 87

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

Bill Quiseng

AUGUST 10, 2015

In one day, the associates have more direct interaction with the customers than the general manager might in one week. Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington.

eBook 60

eBook Hospitality Culture Hotels 60

CSM Magazine

MARCH 27, 2023

The key to having successful events is having a team that pays attention to detail and makes sure that your guests’ experience is as pleasant and stress-free as possible. Having an experienced team will help to ensure that your guests have a great experience and that the event runs smoothly.

Hospitality 52

Hospitality Guest Experience Customer Satisfaction Communication 52

Michel Falcon Experience

APRIL 13, 2023

He read about us in Fortune Magazine, Fortune Small Business, and he wanted to find out if what he read about was true because he thought our company culture was too good to be true. Fortune Magazine asked me in 2003, how do you hold your employees accountable? Yes, Simon was involved with us at the very early days. It’s that.

Culture 60

Culture Company ROI Leadership 60