ShepHyken

DECEMBER 4, 2023

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. Quotes: “Recognize that your guests don’t need you.

Hospitality 103

Hospitality Tourism Guest Experience Culture 103

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

ShepHyken

OCTOBER 31, 2017

In this role, Josh has enabled numerous attractions to improve how they meet and exceed expectations, and then follow through by harnessing satisfaction and converting it to lifelong loyalty.

Tourism 106

Tourism Entertainment Guest Experience Hospitality 106

LoyaltyPlus

JUNE 12, 2022

According to Statistics South Africa figures, published in February, total income for the tourist accommodation industry increased by 139.5% There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. when compared with February 2021.

Hotels 52

Hotels Self Service Tourism Guest Experience 52