ShepHyken

DECEMBER 4, 2023

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. Quotes: “Recognize that your guests don’t need you.

Hospitality 101

Hospitality Tourism Guest Experience Culture 101

CX Centric

MAY 25, 2021

It goes without saying that the Hospitality Industry has been the hardest hit owing to the novel Coronavirus which has rippled through all industries around the globe causing more harm than good, which will take years for these industries to recover. This has changed the demand for tourism and hotels significantly.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104

LoyaltyPlus

JUNE 12, 2022

Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. According to Statistics South Africa figures, published in February, total income for the tourist accommodation industry increased by 139.5% when compared with February 2021.

Hotels 52

Hotels Self Service Tourism Guest Experience 52