Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. It involves leveraging customer feedback, reviews, videos, and other customer-created content to create an authentic customer experience.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Techniques to optimize staffing. Improve agent utilization.

Call Center 196

Call Center Self Service Strategy Contact Center 196

NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. By streamlining operations, call centers can significantly reduce wait times, which normally is a common source of customer frustration. Hold queues and smart call routing play a pivotal role. This increases the likelihood of first-call resolution.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

NobelBiz

FEBRUARY 22, 2023

Long wait times and complicated phone directory systems leave clients with a bad image if they complain. Indeed, your CCaaS platform will allow you to access and manage all of your contact channels, including phone (landline or mobile), email, multiple message channels, contacts via your website, social networks, chat, and video.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

SurveySparrow

MARCH 21, 2023

Set the right expectations with your customers about communication, wait times, delivery, etc. Here are a few strategies to keep your customers engaged: Take the time to build relationships with prospective customers. Create different types of content, especially videos, since they have the highest impact.

B2B 52

B2B Customer Journeys Customer Experience B2C 52