CSM Magazine

JUNE 27, 2023

Personalised TouchPoints One tactic is to give away items that are symbolic of your business and users. These may include photo booths with branded props and filters as well as gamification components that motivate visitors to interact with your venues actively.

Brands 52

Brands Management Social Media Gamification 52

CSM Magazine

JULY 4, 2019

Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience. Nick MacFarlane, Head of Customer Experience, Sky.

Self Service 45

Self Service Customer Service Gamification Social Media 45

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. This journey should be consistent, unified, and seamless across all touchpoints. Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers. However, it’s not just about being present everywhere.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

MARCH 13, 2022

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint, enabling businesses to provide a Total Experience. “A Maximise performance : Create stronger teams. About the Author. Steve Joyner is VP UK&I at Avaya.

Self Service 52

Self Service Study Gamification Customer Centricity 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Remember, the key to successful customer engagement is to create meaningful connections with your audience and provide value at every touchpoint.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. One brand even overcame the persistent limitations of blockchain to run a successful trial. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

MARCH 21, 2023

Here’s how you can make B2B experience a priority: Create a user-friendly experience for your customers for all interaction touchpoints. Which industry magazines do they follow? Collect customer feedback at multiple touchpoints and act on the feedback received. Increase engagement with the help of gamification.

B2B 52

B2B Customer Journeys Customer Experience B2C 52