Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

MARCH 21, 2023

The last thing you want to do is put off your existing customers by not giving them the best after-sales service. Here’s how you can make B2B experience a priority: Create a user-friendly experience for your customers for all interaction touchpoints. What’s their biggest pull according to their customers?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

CSM Magazine

JULY 4, 2019

From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. As the customer journey becomes more multichannel, so too must your strategy. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci.

Self Service 45

Self Service Customer Service Gamification Social Media 45

CSM Magazine

MARCH 13, 2022

Offering customers and employees a broader communications solution allows everyone to communicate in a way that meets their needs. Intelligent routing : Match customers with the best employees using business rules, internal and external context, and desired outcomes. Maximise performance : Create stronger teams. About the Author.

Self Service 52

Self Service Study Gamification Customer Centricity 52

CSM Magazine

SEPTEMBER 8, 2023

They predict customer preferences with stunning accuracy, transforming casual browsers into dedicated buyers. The customer journey, right from their first visit to the next purchase, can be meticulously crafted. Gamification is like the sprinkle of excitement atop the cake of shopping.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52