Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

SEPTEMBER 8, 2023

Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers. Gamification is like the sprinkle of excitement atop the cake of shopping. It makes the experience fun, engaging, and, most importantly, rewarding. However, it’s not just about being present everywhere.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SurveySparrow

MARCH 21, 2023

The last thing you want to do is put off your existing customers by not giving them the best after-sales service. Here’s how you can make B2B experience a priority: Create a user-friendly experience for your customers for all interaction touchpoints. What’s their biggest pull according to their customers?

B2B 52

B2B Customer Journeys Customer Experience B2C 52