SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. A minority of teams are brilliant, but the majority have only executed ‘OK’.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40