Clicktools

JANUARY 6, 2017

What does this year have in store in the world of feedback, customer service, and customer experience? Your feedback and CX efforts must be geared to meet the expectations of this tech savvy and attention-limited group. To reach them, leverage text, mobile, and social channels. And be nice. You get the point. Go more mobile.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

ProProfs Chat

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40