Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

InMoment XI

FEBRUARY 8, 2024

This training needs to extend beyond the normal onboarding process, but exist in a semi-regular fashion such as quarterly, biyearly, or annually. Employees who feel valued, supported, and engaged are more likely to deliver exceptional customer service. Whether it is NPS, first call resolution, or customer churn rate.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

JULY 6, 2023

Knowing these customer preferences, behaviors, and expectations will help you shape your marketing strategies. For instance, Patagonia, a trendy fashion store conducted surveys, and discovered that its target customers are looking for sustainability and eco-friendly fashion choices.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

Knowing these customer preferences, behaviors, and expectations will help you shape your marketing strategies. For instance, Patagonia, a trendy fashion store conducted surveys, and discovered that its target customers are looking for sustainability and eco-friendly fashion choices.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

Kayako

JUNE 1, 2017

While some teams are experimenting with an all hands support process, they are an exception. Customer service collaboration is largely seen as a novelty. Customer service isn’t valued. Luckily, there are simple things you can do to be seen as the official voice of the customer within your company.

Customer Service 205

Customer Service Return on Investment Customer Satisfaction Fashion 205

Playvox

JANUARY 25, 2024

Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX. It’s also sometimes referred to as quality assurance.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77