TechSee

JUNE 25, 2019

CLV is based on the premise that retaining existing customers delivers a higher return on investment than acquiring new ones. The tremendous impact technologies have had on AI customer service – both for customer-facing and back office applications – has already been felt by companies across multiple industries.

Technology 122

Technology Customer Service Contact Center Gamification 122

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Without non-siloed CRM data, which drives the CX engine, it’s impossible to provide a fully informed, omni-channel customer experience.

Software 40

Software Customer Experience Company CRM 40