Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Gamification is like the sprinkle of excitement atop the cake of shopping. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. trillion, underlining the sector’s explosive growth.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

SurveySensum

SEPTEMBER 21, 2023

Communicate with them regularly: Don’t just reach out when you want to make a sale. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. Gamification offers that extra layer of engagement, making them feel valued and entertained.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

CSM Magazine

AUGUST 4, 2023

By customizing messages based on segmentation techniques, such as demographic data and past purchase history, businesses can demonstrate their value for customers as unique individuals rather than mere numbers on a sales sheet. Thus, it is essential to capitalize on review sites such as Yelp!

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

DECEMBER 8, 2022

Create entertaining content that will resonate with your followers. Without having to scroll down a page or read thousands of words, viewers can find what they’re looking for in a quick, helpful, or entertaining video in just a few minutes. How to use them: Link to sales and discounts only accessible while the post is available.

Social Media 98

Social Media Brands Video Entertainment 98

CXApp

AUGUST 21, 2018

Their strong belief in the quality of the product comes across convincingly when making sales. Fun and Competition Finally, we have the real entertaining portion of the employee experience. Or, skip that and go straight for gamification -- which makes the working environment more playful.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40