Horizon CX

DECEMBER 1, 2023

By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position. Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

SurveySensum

OCTOBER 17, 2023

5) Yes No Email/Help Desk, Chat, Phone Support, and Knowledge Base 15 Best Customer Feedback Tools for NBFCs of 2023 After a quick sneak peek, let’s now delve deep into the detailed features, pros, and cons of the 15 best customer feedback tools for NBFCs. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

NOVEMBER 13, 2023

SurveySensum Some of the exceptional features of SurveySensum makes it one of the first mobile survey tools. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Tools 52

Tools Survey Customer Experience NPS 52

SurveySensum

JULY 2, 2023

Also, the tool is so intuitive that users without much expertise can also use it. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. The basic plan starts at $120 per month for one user.

Customer Satisfaction 52

Customer Satisfaction Tools Measurement Multi-Channel 52

SurveySparrow

JUNE 16, 2022

Firstly, because it’s an omnichannel survey creating and managing experience, and the other reason is the valuable insights it brings to users. This online survey tool with its way better user experience and functionalities amps up your survey response rate by nearly 40 percent. Ain’t that mind-blowing? 3 Qualtrics.

Survey 52

Survey Multi-Channel Analytics Software 52