Timing Is Everything
InMoment XI
DECEMBER 22, 2011
Understanding why your customers enter the market when they did is important in developing strategic initiatives.
Sat.Dec 17, 2011 - Fri.Dec 23, 2011
200 
Check out lines getting to be more customer friendly
Service Untitled
DECEMBER 20, 2011
There’s a December 25 deadline, so it’s not really optional whether or not we want to wait at a checkout line – that is unless we shop online. This year, according to a Deloitte survey, online shopping is up in the United States from one-third last year to one-half this year showing more consumers opting to stay away from shopping malls.
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Call Center Agents are Your Brand! Call Center Identity Crisis (Part 2)
Pretium Solutions
DECEMBER 23, 2011
In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus
Timing Is Everything
InMoment XI
DECEMBER 22, 2011
Understanding why your customers enter the market when they did is important in developing strategic initiatives
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Timing Is Everything
InMoment XI
DECEMBER 22, 2011
Understanding why your customers enter the market when they did is important in developing strategic initiatives
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In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus
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Pretium Solutions
DECEMBER 23, 2011
In today’s wired world the demand for excellent customer service is ever increasing. Customers have a louder voice today than they ever have. One poor interaction with a customer can create a ripple effect that costs you profits and customers. Think about the last time you thought about doing business with a company. If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their cus
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Pretium Solutions
DECEMBER 20, 2011
Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.
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Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand Solution? (Part 1)
Pretium Solutions
DECEMBER 20, 2011
Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.
Call Center Identity Crisis: What is Your Call Center Trying to Tell You About Your Brand Solution? (Part 1)
Pretium Solutions
DECEMBER 20, 2011
Help!!! I have an identity crisis. You keep calling me a Call Center, and that’s not really what I am. I believe I am your Brand Solution Profit Center. I think it’s time we talk. Please step into my office and stay awhile. Now, our Call Center is a place that is set away from the public, in this large room with small cubicles and a bunch of phones.
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