ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. As Dianna says, changing any of these dynamics can help elevate your customer service. – Shep Hyken. A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.

Poor Customer Service 74

Poor Customer Service Customer Service Communication Industry 74

Eptica

DECEMBER 23, 2016

Date: Friday, December 23, 2016 The cost of ecommerce delivery problems to the customer experience. Published on: December 23, 2016. Author: Pauline Ashenden This Christmas over £24 billion will be spent online on presents and gifts. And while some of these packages will be picked up instore through Click and Collect services, the vast majority will be delivered by the post and couriers.

Ecommerce 50

Ecommerce Customer Experience Retail Social Media 50

Topdown

DECEMBER 23, 2016

“ Content Management for the Digital Era: Rethinking Strategies Beyond 2016 ,” a report by Gartner, is a strategy planning guide for IT leaders who are responsible for defining content strategies and selecting tools for customer experience management and delivery. We’ve been taking a look at the recommendations Gartner analysts Karen M. Shegda, Karen A.

Strategy 48

Strategy Management Report Customer Experience Management 48

Michelli Experience

DECEMBER 23, 2016

Infographics 186

Infographics Employee Engagement Customer Experience Design Consulting 186

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.