Sun.Dec 09, 2018

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Customer Centricity: 10 strategies to implement in 2019

Lumoa

Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation.

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DCX/CRM: Avoiding Failure (1)

Maz Iqbal

Information technology centered programmes are prone to failure. This particularly true for the large/complex programmes – in the business world these kinds of programmes have the word “transformation” in them like business transformation, enterprise transformation, or digital customer experience transformation. There are many factors that contribute to failure.

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The Business Owner’s Guide to Yelp Transaction Platform

ReviewTrackers

What is Yelp Transaction Platform? Yelp’s Transaction Platform is a feature that enables users to make direct business transactions like bookings, delivery, and pickup directly though Yelp. It is Yelp’s response to the question, “How do I allow customers to purchase food, activities or book appointments directly on Yelp?”. Since it was first introduced in 2013, Yelp’s Transaction Platform has expanded to include various types of transactions, covering multiple business sectors and categories.

Apparel 56
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Diane von Furstenberg

Optimove

The post Diane von Furstenberg appeared first on Optimove.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.