Magellan Solutions

AUGUST 6, 2017

Perhaps the idea of outsourcing an outbound call center has already crossed your mind, but you are still unsure of the benefits your business stands to gain when you do so. Or you may be hesitant because you believe that whatever the agents in an outbound call center will do, your own, in-house receptionist can do as well. . While the most common motivation behind many business owners’ decision to outsource an outbound call center is to cut their operational costs, they are often surprise

Call Center 60

Call Center How To Financial Training 60

Customer Alignment

AUGUST 6, 2017

According to Econsultancy.com the greatest barrier preventing an organisation from improving its customer experience is ‘complexity of the customer experience and the number of different touch points’. There has been much written recently about the importance of a seamless customer experience across touch points, considering online and offline, digital and physical.

Hotels 40

Hotels Connections Customer Experience Travel 40

Bold360

AUGUST 6, 2017

The recent news that Microsoft are working on a conversational UI for Cortana shouldn’t be a surprise to anyone in the business world. Live chat, or conversation, saves time, increases customer satisfaction, and is 63% of customers’ preferred method of contact with a company. Add to this the ‘always on’ nature of virtual assistants, and it’s clear why conversation is such a large part of the future of CX.

Chatbots 40

Chatbots Self Service Hotels Knowledge Base 40

Toonimo

AUGUST 6, 2017

Enterprise resource planning (ERP) is a type of enterprise application that is used by companies to manage day-to-day business activities. ERP software encompasses a whole variety of different functions and integrates them into one system. SAP Concur integrates invoice, travel, and expense management into a single system. Using a cloud-based solution, SAP Concur simplifies travel management, streamlines expense reporting, and automates invoice processes all in real-time.

Self Service 40

Self Service Travel Training Hotels 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Bold360

AUGUST 6, 2017

There has been a huge amount of excitement with the onslaught of chatbots and virtual assistants this decade. Gartner predict that by 2020, 85% of customer interactions will be with AI, rather than humans. But at the same time, companies like Facebook have scaled back on their chatbots , admitting that the majority were only able to fulfil 30% of requests, seemingly a huge failure.

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Chatbots Self Service Interaction Customer Journeys 45