Confirmit

OCTOBER 21, 2018

In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s recent report, The Top 14 Hacks for Your CX Business Case , lists and describes 14 tactics that galvanize decision makers into action and help CX professio

Return on Investment 40

Return on Investment ROI Report Survey 40

Genroe

OCTOBER 21, 2018

Net Promoter was launched in 2003 and since then many, many organisations have used the methodology to drive change in their business. With so much time invested, lots of lessons have been learned. These NPS best practices are the result of more than eight years implementing Net Promoter for our clients. Note that these tips pretty […]. The post Net Promoter® Best Practices: 41 Practical Suggestions for Success appeared first on Genroe.

NPS 40

NPS Tips Net Promoter Score Feedback 40

Confirmit

OCTOBER 21, 2018

In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s recent report, The Top 14 Hacks for Your CX Business Case , lists and describes 14 tactics that galvanize decision makers into action and help CX professio

Return on Investment 40

Return on Investment ROI Report Survey 40

Forrester's Customer Insights

OCTOBER 21, 2018

I am thrilled to introduce my most recent report, ‘Instill a Security Culture by Elevating Communication’. This is an update of my 2011 report “How To Market Security To Gain Influence And Secure Budget’. A different time called for a completely revamped report (read on to see what’s changed).

Culture 35

Culture Report Communication Marketing 35

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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