InMoment XI

DECEMBER 2, 2018

For the third year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 Report of U.S. Market Research and Analytics Companies. In addition, the company was recently named a 2018 Top Workplace by the Salt Lake Tribune. “We feel. View Article.

Technology 200

Technology Customer Experience Analytics Report 200

Genroe

DECEMBER 2, 2018

The HubSpot Sales CRM has loads of great features, but putting them together to really rev up your productivity isn’t always obvious. In this post, I’ve accumulated the various HubSpot CRM hacks I’m using in the sales process for you to use. If you have a tip, idea or hack that I haven’t covered (and […]. The post 6 Easy HubSpot CRM Hacks for Sales Professionals appeared first on Genroe.

CRM 61

CRM Sales Tips 61

Perceptive

DECEMBER 2, 2018

If you want to get a complete picture of your business, incorporating your Net Promoter Score? (NPS) into your reporting is essential. Calculating your NPS does more than measure customer loyalty. It indicates how well your business is performing—and your potential to grow. This is how you calculate it.

Net Promoter Score 40

Net Promoter Score NPS Loyalty Measurement 40

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. by Sam Frampton. on 3 Dec 2018. Events. Usabilla. A recap of the Experience Meetup co-hosted with Usabilla on the 21st November 2018 at WeWork Provost & East. Crowd Shot. A recap of the Experience Meetup. Thank you to our attendees and speakers who attended the second edition of the Experience Meet Up co-hosted by Usabilla and Chattermill!

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

RapportBoost

DECEMBER 2, 2018

– Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega – San Diego, CA. December 3, 2018 – RapportBoost , the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best in Biz’s “Most Innovative Product – Enterprise” category.

Innovation 40

Innovation Average Handle Time Contact Center Customer Satisfaction 40