Sun.Dec 02, 2018

MaritzCX: Leader in Customer Experience Technology


For the third year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 Report of U.S. Market Research and Analytics Companies.

How do you calculate a Net Promoter Score?


If you want to get a complete picture of your business, incorporating your Net Promoter Score? NPS) into your reporting is essential. Calculating your NPS does more than measure customer loyalty. It indicates how well your business is performing—and your potential to grow.

RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz


– Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega – San Diego, CA.

6 Easy HubSpot CRM Hacks for Sales Professionals


The HubSpot Sales CRM has loads of great features, but putting them together to really rev up your productivity isn’t always obvious. In this post, I’ve accumulated the various HubSpot CRM hacks I’m using in the sales process for you to use. If you have a tip, idea or hack that I haven’t covered (and […]. The post 6 Easy HubSpot CRM Hacks for Sales Professionals appeared first on Genroe. General PP: HubSpot CRM

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Artificial Intelligence and the Customer Experience

There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla


Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. by Sam Frampton. on 3 Dec 2018. Events. Usabilla. A recap of the Experience Meetup co-hosted with Usabilla on the 21st November 2018 at WeWork Provost & East. Crowd Shot. A recap of the Experience Meetup.