ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. The ultimate guide to Customer Success in SaaS: the essential handbook for building the modern Customer Success program. P.S. We also have an interactive tool version of this maturity model. That’s what we set out to ask the Customer Success experts.

Resources 98

Resources Customer Success Handbook eBook 98

ChurnZero

MARCH 3, 2022

Download this eBook to learn how to crust your SaaS Customer Onboarding. The ultimate guide to Customer Success in SaaS: the essential handbook for building the modern Customer Success program The SaaS business model, which runs on recurring revenue , needs Customer Success to survive. Download this Customer Success maturity model now.

Resources 52

Resources Customer Success Handbook eBook 52

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Not only does the technology change, but also changing customer demands and legislation often require new business practices and procedures. Author of The Service Culture Handbook. Download Now.

Resources 112

Resources Customer Service Customer Service Training Course 112

Qualtrics

JUNE 25, 2019

Answering a survey every day for a company you only interact with every few weeks is high effort. Responding once a month to a company you interact with every week is much lower effort. For B2C, a good rule of thumb is to base your survey frequency on how often customers interact with you and multiply it by 2. DOWNLOAD EBOOK.

Survey 42

Survey How To Effort Score B2C 42