InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Lumoa

NOVEMBER 30, 2022

Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. This section will cover how the top E-commerce companies implement their conversational AI strategies successfully. Incorporate a digital sales agent. Customer support.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

CSM Magazine

JANUARY 22, 2024

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. Company Website: siena.cx Company Website: smartaction.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

UJET

DECEMBER 17, 2020

The result for customers is more natural and satisfying experiences and loyalty and revenue for companies. A non-native English-speaking customer, for instance, may not get the support they need if rudimentary speech recognition software can’t discern intent because of the customer’s accent. Fewer customer service runarounds.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

UJET

DECEMBER 17, 2020

The result for customers is more natural and satisfying experiences and loyalty and revenue for companies. A non-native English-speaking customer, for instance, may not get the support they need if rudimentary speech recognition software can’t discern intent because of the customer’s accent. Fewer customer service runarounds.

Examples 72

Examples Virtual Agent Self Service Chatbots 72

Inbenta

APRIL 14, 2020

A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. A conversational agent has the ability to personalize the customer journey and therefore to have a positive impact on your customers’ engagement. A chatbot for 24/7 support. A proactive chatbot.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

SurveySparrow

NOVEMBER 20, 2020

They want assistance and support from your brand. And, you can’t provide excellent customer support without the help of automation. Now Mya provided excellent candidate support by answering their questions. With this virtual agent, Autodesk has massively enhanced customer response times by 99% percent!

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52