InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI?

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. This slight uptick is despite the growth and convenience of e-commerce. The report demonstrates the brick-and-mortar store is still and will continue to be the cornerstone of American retail. Even in the era of Amazon, only about a fifth of U.S.

Retail 154

Retail Examples e-support Entertainment 154

CSM Magazine

SEPTEMBER 28, 2016

Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Wegmans has reported that it received nearly 5,000 letters and e-mails in a year from consumers in 46 states who urged the chain to open a store in their area.

Customer Focused 40

Customer Focused Company Airlines Culture 40